Outlook For Macbook

Office 365 Commercial customers can get the new Outlook for Mac by accessing their Office 365 Portal, (Gear icon Office 365 Settings Software Outlook for Mac icon) or visiting the Software page; Office 365 consumer subscribers can get the new Outlook for Mac by going to their My Account page. Nov 20, 2019 Update history for Office for Mac. At the same time, you can also try to repair your Disk Utility on Mac. If it doesn't work, you may contact Outlook for Mac in-app support team via Help Contact Support. The official team may have further insights.

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Applies to:Outlook for Mac, Outlook 2019 for Mac

As an IT admin, you may want to provide Outlook for Mac users in your organization with a standard set of preferences in either of the following ways:

Set a default preference, which users can change.
Force a particular preference, which users can’t change.

The following preferences can be used to simplify account setup for Office 365 mailboxes, help protect company data, and support a streamlined user experience.

These keys are CFPreferences-compatible, which means that it can be set by using enterprise management software for Mac, such as Jamf Pro.

The following list shows the preferences that are covered in this article:

Mailbox settings

Automatically configure Office 365 mailbox on first launch

The email address used for Office activation will be added on first launch.

Category	Details
Domain	com.microsoft.office
Key	OfficeAutoSignIn
Data Type	Boolean
Possible values	false (default) true
Availability	16.17
Comments	This key also suppresses first run dialogs for other Office apps, including Word, Excel, PowerPoint, and OneNote.

Specify Office 365 mailbox to be added on first launch

Set the domain or full email address of Office 365 mailbox to be added on first launch.

Category	Details
Domain	com.microsoft.Outlook
Key	DefaultEmailAddressOrDomain
Data Type	String
Possible values	Various (example: 'contoso.com')
Availability	16.18
Comments	The full email address or domain specified will be added in Outlook instead of the Office activation email address.

Allow only corporate mailboxes to be added

Specify one or more domains users are allowed to add in Outlook.

Category	Details
Domain	com.microsoft.Outlook
Key	AllowedEmailDomains
Data Type	Array of Strings
Possible values	Various (example: 'contoso.com$')
Availability	16.18
Comments	Format strings as regular expressions. Doesn't remove or disconnect accounts already added in Outlook.

Hide text about adding non-corporate mailboxes

Hide the “Did you know? Outlook supports…” text in the Set Up Your Email success dialog box.

Category	Details
Domain	com.microsoft.Outlook
Key	HideCanAddOtherAccountTypesTipText
Data Type	Boolean
Possible values	false (default) true
Availability	16.18
Comments	Only hides text. Doesn't impact ability to add non-corporate mailboxes.

Import/export settings

Disable import

Prevent users from being able to import archive files (.olm and .pst) and Outlook 2011 for Mac data.

Category	Details
Domain	com.microsoft.Outlook
Key	DisableImport
Data Type	Boolean
Possible values	false (default) true
Availability	16.18
Comments	Key must be set to true and forced.

Disable export

Prevent users from being able to export archive files (.olm).

Category	Details
Domain	com.microsoft.Outlook
Key	DisableExport
Data Type	Boolean
Possible values	false (default) true
Availability	16.18
Comments	Key must be set to true and forced.

Online meetings settings

Disable Skype for Business online meetings

Prevent users from adding Skype for Business online meeting details to events.

Category	Details
Domain	com.microsoft.Outlook
Key	DisableSkypeMeeting
Data Type	Boolean
Possible values	false (default) true
Availability	16.19
Comments	Key must be set to true and forced.

Disable Teams online meetings

Prevent users from adding Teams online meeting details to events.

Category	Details
Domain	com.microsoft.Outlook
Key	DisableTeamsMeeting
Data Type	Boolean
Possible values	false (default) true
Availability	16.20
Comments	Key must be set to true and forced.

Security settings

Disable 'Encrypt-Only'

Prevent users from applying the Encrypt-Only option to emails when using Microsoft 365 Message Encryption.

Category	Details
Domain	com.microsoft.Outlook
Key	DisableEncryptOnly
Data Type	Boolean
Possible values	false (default) true
Availability	16.40
Comments	Only applies to the new Outlook.

Disable 'Do Not Forward'

Prevent users from applying the Do Not Forward option to emails when using Microsoft 365 Message Encryption.

Category	Details
Domain	com.microsoft.Outlook
Key	DisableDoNotForward
Data Type	Boolean
Possible values	false (default) true
Availability	16.40
Comments	Only applies to the new Outlook.

Allow S/MIME certificates without a matching email address

Allow users to decrypt and encrypt S/MIME messages when the S/MIME certificate does not match the email address.

Category	Details
Domain	com.microsoft.Outlook
Key	AllowCertsWithoutMatchingEmailAddress
Data Type	Boolean
Possible values	false (default) true
Availability	16.45
Comments	Only applies to the new Outlook.

Set the order in which S/MIME certificates are considered

Set the order in which certificates will be used to decrypt and encrypt S/MIME messages.

Category	Details
Domain	com.microsoft.Outlook
Key	SMIMECertificatesLookupOrder
Data Type	Array of unsigned integer
Possible values	0 (Contacts), 1 (GAL), 2 (Device), 3 (LDAP) Default is [0, 1, 2, 3]
Availability	16.45
Comments	Only applies to the new Outlook.

Weather location settings

Specify default weather location

Set default location for weather in calendar view.

Category	Details
Domain	com.microsoft.Outlook
Key	DefaultWeatherLocation
Data Type	String
Possible values	Various (example: “Paris, France”)
Availability	16.18
Comments	Use the format returned by the weather location search within Outlook.

Disable automatic updating of weather location

Prevent users from choosing Update Location Automatically for weather location.

Category	Details
Domain	com.microsoft.Outlook
Key	Weather_update_automatically
Data Type	Boolean
Possible values	false (default) true
Availability	16.19

Other settings

Hide local folders

Prevent users from viewing local On My Computer folders in the sidebar.

Category	Details
Domain	com.microsoft.Outlook
Key	HideFoldersOnMyComputerRootInFolderList
Data Type	Boolean
Possible values	false (default) true
Availability	16.17
Comments	Found under Outlook > Preferences > General > Sidebar.

Specify when pictures are downloaded for email

Set when pictures are automatically downloaded from the internet for email.

Category	Details
Domain	com.microsoft.Outlook
Key	AutomaticallyDownloadExternalContent
Data Type	Integer
Possible values	0 = Never (default) 1 = In messages from my contacts 2 = In all messages
Availability	16.17
Comments	Found under Outlook > Preferences > Email > Reading > Security.

Disable signatures

Prevent users from being able to create, edit, and add client-side signatures.

Category	Details
Domain	com.microsoft.Outlook
Key	DisableSignatures
Data Type	Boolean
Possible values	false (default) true
Availability	16.18
Comments	Key must be set to true and forced.

Specify calendar first day of week

Set the first day of week in calendar view.

Category	Details
Domain	com.microsoft.Outlook
Key	CalendarFirstDayOfWeek
Data Type	Integer
Possible values	1 = Sunday (default) 2 = Monday 3 = Tuesday 4 = Wednesday 5 = Thursday 6 = Friday 7 = Saturday
Availability	16.19

Enable new Outlook

Set the availability and default position of the New Outlook switch.

Category	Details
Domain	com.microsoft.Outlook
Key	EnableNewOutlook
Data Type	Integer
Possible values	0 = Switch hidden (default) 1 = Switch displayed, default off 2 = Switch displayed, default on 3 = New Outlook enabled with switch hidden
Availability	16.38

Before you start:

Make sure that your PC meets the iCloud system requirements.
Download iCloud for Windows.
Sign in to iCloud for Windows with your Apple ID. If you don't use iCloud for Windows, set up two-factor authentication and sign in to Outlook with your Apple ID user name and an app-specific password.
Check the System Status page to see if there are any known issues affecting iCloud Mail, Contacts, or Calendars.
Make sure the date and time settings on your device are correct.
Make copies of your iCloud data.

If you don’t have devices that can be updated to iOS 9 or OS X El Capitan, you can set up two-step verification instead.

Resolve Duplicates

If you’re having trouble with duplicate calendars, we can help you remove them.
And if you see duplicate contacts, we'll help you remove them as well.

Check your Internet connection

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Try to open apple.com. If you can’t connect, then your iCloud Calendars, Contacts or Reminders won’t update in Outlook. You'll need to get help with your Internet connection.
Try to open a secure website from your PC. If you see an error message such as 'connection timed out,' you'll need to contact your Internet service provider for help.

Check your log-in settings

If you have multiple Apple IDs that you use with iCloud, you might be logged in to iCloud for Windows with a different account than you are on your other devices. To check, open iCloud for Windows and compare it with your other devices.

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Refresh Outlook

If you recently made changes in Outlook that aren't updating on your other devices, or changes on your other devices that aren't updating in Outlook, click Refresh in Outlook.

If the installed version of Outlook is not supported

If you receive an error that says the Installed version of Outlook is not supported by iCloud, uninstall the version of Office that you got from the Windows store. Then, follow these steps to install Office 365.

If the Mail option in your iCloud for Windows account is grayed out

Before you can use iCloud Mail, you need to create an @icloud.com email address. If you didn't set up an iCloud Mail account when you set up iCloud, the Mail option in your iCloud for Windows account might be grayed out.

To make the Mail option available, set up an @icloud.com email address, then close and reopen iCloud for Windows. If you still don't see the Mail option, sign out and back in to iCloud for Windows.

Mail

If you have emails that stay in your Outbox

If you see an email stays in your Outbox, follow these steps:

Move the message from the Outbox to the Drafts folder, or delete it.
Open the message in the Drafts or Deleted Items folder, then click Send again.

If you can't set up Mail using iCloud for Windows

You need to set up an @icloud.com email address before you can use iCloud Mail. If you didn't set up an iCloud Mail account at the same time as iCloud, the Mail option in your iCloud for Windows account might be grayed out. After you set up an @icloud.com email address, you can make the Mail option available when you close and reopen iCloud for Windows. If you still don't see the Mail option, sign out and back in to iCloud for Windows.

If you can't send or receive mail

If you can't send or receive messages with your iCloud email address, follow these steps:

Make sure you can send and receive email from iCloud.com and your iOS device.
Close Outlook.
Sign out of iCloud for Windows, and then sign back in.
Restart Outlook.

If you still can't send or receive mail, you can get more help with Outlook or contact us.

If your mail doesn't sync across your devices

If you notice you need to delete emails from your inbox on all of your devices, your mail might not be synced between your iOS device and iCloud for Windows. To sync your devices, follow these steps:

Open iCloud for Windows.
Deselect Mail.
Click Apply.
Reselect Mail.
Click Apply.
Sign out of iCloud for Windows, then sign back in again.

If your devices still don't sync, you can learn more.

If you want iCloud as your default account for sending mail

You can change your Outlook settings so that emails are automatically sent from your iCloud account. To make iCloud the default account, follow these steps in Outlook 2010 or later:

Go to File > Account Settings.
On the Info tab, click Account Settings.
Choose your iCloud account from the list, then click Set as Default. If you can't click Set as Default, then your iCloud account is already the default account.

Calendar, Contacts, and Reminders

If you need help with your Calendar, Contacts and Reminders with iCloud for Windows, try these steps.

When you open iCloud Reminders on your Windows PC, they're labeled Tasks and appear within the Tasks section.

Turn iCloud Calendar, Contacts and Reminders off and back on

Close Outlook.
Open iCloud for Windows.
Deselect the Mail, Contacts, Calendars & Tasks checkbox and click Apply.
Wait a few seconds. Select Mail, Contacts, Calendars & Tasks, and click Apply.
Open Outlook.

Make sure that the iCloud Outlook Add-in is on

The iCloud Outlook Add-in transfers your content between iCloud and Outlook. Follow these steps in Outlook 2010 and later to check and turn on the Add-in:

Select the File menu.
Click Options in the left panel.
Click Add-ins in the left panel of the Outlook Options window.
Look at the list of add-ins in the Active Application Add-ins section. If the iCloud Add-in is listed uner Inactive or Disabled Add-ins, make sure that Com Add-ins is selected in the drop-down menu next to Manage at the bottom of the window. Then click Go.
Select the iCloud Outlook Add-in checkbox, then click OK.
Restart Outlook.

Make sure that iCloud isn’t your default account in Data Files

When iCloud is set as your default account in Data Files, your data won't sync between your devices.

Select File > Info > Account Settings > Data Files.
If iCloud is listed as the default account in the Comments column, select a different account.
Click Set as Default.

Restart your computer

iCloud features that work differently in Outlook

Some iCloud features in Outlook work differently than they do on your Apple device. Here are a few tips to help you use Outlook with iCloud for Windows.

Mail and Notes

VIP Senders folders aren't available in Outlook.
Any mail rules that you create in Outlook aren't available in the mail applications for your other devices or on iCloud.com.
Signatures are saved locally to your device. You won't see signatures you create in Outlook on your other devices.

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Notes isn't a separate application. Your notes are stored in a mail folder.

You'll find Notes that you create on your other devices in this folder.
Notes that you post to this folder from Outlook won't appear on your other devices, but you'll see them on any other computer using Outlook and iCloud for Windows when you're signed in with the same Apple ID.
You can delete notes from this folder and they'll be deleted from your other devices.

Contacts

Outlook will only import the first contact in a vCard set.
If you need to add a vCard set to Outlook, import the set directly into iCloud.com or macOS Contacts. We will bundle the entire set for you and add them as individuals to your Contacts.

Calendars

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When you add Calendar attachments to a Calendar entry in Outlook, you won't see them in Calendar for iOS or Calendar for macOS (or the other way around).